Refund Policy

1. Digital products and final sales

All products sold on OneDollarStock™ are digital products. This may include images, graphics, mockups, templates, presets, overlays, textures, digital bundles, ZIP files, downloadable files, digital licenses, subscription access, membership access, PRO access, and lifetime access.

After purchase, the customer receives digital access to the purchased product, license, file, bundle, or plan benefits. Once this access has been issued, the order is considered fulfilled.

Because digital products cannot be returned in the same way as physical goods, we do not accept returns, cancellations, exchanges, or refunds after digital access has been issued, unless a limited exception in this policy applies or a refund is required by applicable law.

2. No refunds after digital access is issued

Refunds are not available once the purchased digital product, license, download link, account access, subscription access, membership access, PRO access, or lifetime access has been issued.

This applies even if:

• the customer does not download the file;
• the customer does not open the file;
• the customer does not use the file;
• the customer changes their mind after purchase;
• the customer purchased the wrong product;
• the customer selected the wrong license type;
• the customer no longer needs the product;
• the customer expected a different style, format, subject, or use case;
• the customer did not fully read the product description, license terms, or plan details before purchase.

3. Return window

OneDollarStock™ does not accept returns after digital access has been issued. There is no return window for fulfilled digital products, digital licenses, subscriptions, memberships, PRO access, lifetime access, or other digital access plans.

Because our products are digital and are made available electronically, there is no physical product to return.

4. Return method

Returns are not applicable to OneDollarStock™ products after fulfillment because the products are digital. Customers do not need to ship anything back to us, and we do not accept physical returns, file returns, license returns, or digital access returns after access has been issued.

5. Return fees

Return fees are not applicable because digital returns are not accepted after access has been issued.

6. Subscriptions, memberships, PRO access, and lifetime access

Subscriptions, memberships, PRO access, and lifetime access are digital access products. Payments for these plans are final once the billing period, membership period, plan access, or lifetime access has started and the customer's account access or plan benefits have been activated.

Canceling a subscription stops future renewals, but it does not create a refund for the current billing period, previous billing periods, unused time, unused download limits, unused credits, unused plan benefits, or lack of use.

Refunds for subscriptions, memberships, PRO access, or lifetime access are considered only in limited cases, such as verified duplicate billing, a clear billing error, or a technical failure on our side that prevents us from providing access and cannot be corrected.

We do not provide refunds because a customer forgot to cancel, did not use the subscription, did not download any products, did not use available downloads, credits, or plan benefits, or changed their mind after the plan was activated.

7. Free products and free Personal Use options

Some products on OneDollarStock™ may include a free option, including a free Personal Use option shown as Free or priced at 0.00 USD.

Free products and free license options do not create any monetary refund right because no payment was made for that specific free product or free license option.

If a customer selects a free option, the applicable license terms, usage restrictions, and product conditions still apply. A free product or free Personal Use option does not automatically grant commercial rights, resale rights, extended rights, or access to paid license tiers unless this is clearly stated on the product page.

If a customer later purchases a paid license, subscription, membership, PRO access, lifetime access, or other paid product, the normal refund rules in this Refund Policy apply.

8. Limited refund exceptions

Although all fulfilled digital sales are final, we may review refund requests in limited cases. A refund may be considered only when one of the following applies:

• the customer was charged more than once for the same order by mistake;
• there was a verified duplicate payment;
• there was a clear billing error;
• we were unable to provide digital access due to a technical issue on our side and the issue could not be corrected;
• the customer received the wrong digital product and we were unable to provide the correct purchased product;
• a refund is required by applicable law.

Each request is reviewed individually. Approval is not guaranteed.

9. Technical issues and access problems

Temporary access issues, email delivery issues, account issues, interrupted downloads, browser issues, device issues, or payment confirmation delays do not automatically create a refund right.

Where possible, the first remedy is correction. This may include restoring access, resending delivery information, helping the customer access their account, correcting a download issue, replacing an incorrect file with the correct purchased product, or providing an alternative access method where appropriate.

If we can provide or restore access to the purchased product, license, file, bundle, subscription, membership, PRO access, or lifetime access, the order remains non-refundable.

10. Product descriptions, previews, and buyer responsibility

Customers are responsible for reviewing the product title, product description, preview images, file information, license type, subscription details, membership details, and any usage restrictions before completing a purchase.

Preview images, product pages, and descriptions are provided to help customers make an informed purchase decision before payment.

We do not provide refunds because of subjective expectations, including style preference, color preference, composition preference, change of project direction, change of client requirements, mistaken purchase, duplicate purchase made by the customer, misunderstanding of the license type, or misunderstanding of the intended use.

11. License purchases and license upgrades

Each purchase grants the license rights selected at checkout or shown on the product page at the time of purchase.

If a customer purchases the wrong license type, the order is not automatically refundable after digital access has been issued.

Where available, the customer may purchase the correct license or upgrade to a broader license. Previous purchases are not automatically credited, refunded, exchanged, or transferred unless we expressly agree in writing.

12. Refund method for approved exceptions

If a refund is approved under one of the limited exceptions in this Refund Policy, the refund will normally be issued to the original payment method used for the purchase.

Refund processing times may depend on the payment provider, bank, card issuer, or payment platform. We are not responsible for delays caused by banks, card issuers, payment processors, or third-party payment providers.

13. Review time

Refund requests related to duplicate billing, payment errors, or unresolved technical delivery issues are usually reviewed within 5-10 business days after we receive the necessary information from the customer.

To review a request, we may ask for the order number, account email, payment confirmation, a description of the issue, screenshots or error messages, and any other information needed to verify the request. Incomplete requests may take longer to review.

14. Chargebacks and payment disputes

If a customer opens a chargeback or payment dispute without first contacting us about a billing or access issue, we may provide the payment provider with order records, delivery records, account records, product information, license information, and this Refund Policy.

We reserve the right to suspend access to accounts, products, subscriptions, memberships, or plan benefits connected to disputed payments, unpaid orders, reversed payments, fraudulent activity, or abuse of our services.

15. Abuse of refund requests

We reserve the right to refuse refund requests that appear abusive, fraudulent, repetitive, dishonest, or inconsistent with this Refund Policy.

This includes requesting refunds after receiving digital access, claiming non-use after access has been issued, repeatedly purchasing and requesting refunds, using chargebacks to avoid payment for digital products, or attempting to obtain paid products, licenses, or plan benefits without payment.

16. Mandatory legal rights

Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be excluded. If applicable law requires a refund, replacement, correction, or other remedy for digital content or a digital service, that legal requirement will apply.

17. Contact us

If you believe there has been a billing error, duplicate charge, incorrect product delivery, or unresolved technical issue, contact us before opening a payment dispute.

Email [email protected] with your order number, account email, and a clear description of the issue so we can review the request.

Related customer pages